Imprint

 

Contact us

We are happy to advise you!
Free of charge, 24 hours a day, 7 days a week 
Use our contact form!

Address:

Telekom Deutschland GmbH
Area: T Wholesale
Landgrabenweg 149
53227 Bonn
Email: wholesale.websupport@telekom·de

Commercial register

Bonn District Court HRB 5919
Registered office of the company Bonn
VAT ID No. DE 122265872
WEEE-Reg.-No. DE60800328
Email: impressum@telekom·de

Authorised to represent the company (executive director)

Srinivasan Gopalan, Spokesperson for the Managing Board
Dr Kerstin Baumgart, Managing Director Wholesale
Dr Robert Hauber, Managing Director Finance
Wolfgang Metze, Managing Director Private Customers
Dr Abdurazak Mudesir, Managing Director Technology
Steffen Schlaberg, Managing Director Sales & Service
Simone Thiäner, Managing Director of Personnel (Director of Human Resources)
Klaus Werner, Managing Director Business Customers

Supervisory authority

Federal Network Agency for Electricity, Gas,
Telecommunications, Post and Railway
Tulpenfeld 4
53113 Bonn

Responsible for content

Judith Kennecke, SVP Wholesale Development, Telekom Deutschland GmbH
Landgrabenweg 149
53227 Bonn

Disclaimer

Telekom Deutschland GmbH does not guarantee that the information provided on this website is complete, correct and always up-to-date. In particular, Telekom Deutschland GmbH accepts no liability for content that is expressly or impliedly labelled as third-party content. Telekom Deutschland GmbH is not responsible for ensuring that such content is complete, correct, up-to-date and lawful and does not infringe the legal rights of third parties in an improper manner. This also applies to the content of websites accessed by a link.

Telekom Deutschland GmbH reserves the right to make changes or additions to the information provided or to remove it without prior notice.

In no event shall Telekom Deutschland GmbH be liable for any damages whatsoever resulting from loss of use or loss of data in connection with the use of documents or information or the provision of services accessible on this website.

Out-of-court dispute resolution

a) Information on consumer dispute resolution in accordance with Section 36 of the Verbraucherstreitbeilegungsgesetz (German Consumer Dispute Resolution Act) (VSBG)
Consumer Arbitration Centre for Telecommunications of the Federal Network Agency in Bonn

In order to settle a dispute with Telekom in the cases specified in Section 68 Telekommunikationsgesetz (German Telecommunications Act), the customer can initiate arbitration proceedings by submitting an application to the Telecommunications Consumer Arbitration Board of the Federal Network Agency in Bonn (Consumer Arbitration Board). Telekom is prepared to participate in arbitration proceedings organised by the Federal Network Agency.

The contact details of the Consumer Arbitration Board are as follows:
Federal Network Agency 
Consumer Arbitration Board for Telecommunications (Referat 216) 
P.O. Box 80 01 
53105 Bonn
www.bundesnetzagentur.de

Other disputes

Furthermore, Telekom does not participate in dispute resolution proceedings before any other consumer arbitration board. Telekom is much more interested in resolving disputes with its customers through direct contact. Please contact Telekom customer service.

b) Information on online dispute resolution pursuant to Article 14 (1) ODR Regulation

The EU Commission provides a platform for online dispute resolution (ODR platform) for consumer disputes arising from online sales contracts and online service contracts. You can reach this platform on the Internet at https://ec.europa.eu/consumers/odr/
 

×
Cookies and similar technologies
Settings for cookies and similar technologies

We use cookies and similar technologies on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.

By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.

Find more information in the Privacy Policy and Partner List.

Privacy Policy     Imprint     Partner List

We use cookies and similar technologies on our website to save, read out and process information on your device. Our partners use these technologies as well. We and our partners can only use these technologies for analytics and marketing purposes with your consent.

Please use the switches to set your consent and revoke it at any time. You can always open the current page from the footer of our website.

Your consent is also the basis for data transfers to non-EU countries (Art. 49 (1) a GDPR). Deutsche Telekom AG cannot ensure the same level of data protection as in the EU. There is a possibility, for example, that local authorities may have access to your data. Exercising your data protection rights may also be restricted. If you want to know more, please read our information on data processing in non-EU countries and our list of partners.

Basic website functionality

These cookies are always active and necessary for our website to function properly.

Analytics

These cookies help us improve our understanding of user behavior.

We use cookies and analytics technologies to get a better understanding of how our website is used. They help us optimize our digital services. For example, we can determine how many people visit our website or a particular service. They are also useful for statistical evaluations that show us how people use our digital services. The analysis is based on pseudonymous information.

Partner List

Marketing through partners

We and our partners use these cookies to show you personalized content that is relevant to you.

We and our partners use cookies and similar marketing technologies to serve personalized advertising. Some of our partners act independently or in joint controllership with Deutsche Telekom AG. They use these technologies to collect data for marketing purposes. The data can be used for the partners’ advertising purposes, processed further and combined with data from other sources.

When you use our website, we create a profile. This helps us show you ads on other websites that are tailored to your interests. We also measure the effectiveness of this advertising and collect further information about your online behavior.

Partner List

SettingsBack
Accept All
Only RequiredOnly Selected
×