Enjoy programmable communications
Add real-time communications capabilities, such as messaging, voice, and video, to business applications by deploying mobile identity APIs via our Communication Platform as a Service (CPaaS) solution. We took the established CPaaS proposition and created a new cloud communication delivery model with focus on our wholesale customers driven by the demand we see in this area. The innovative cloud communication platform builds on our existing products, including new features and modern services, and enables you to launch programmable cloud communication services in your respective markets.
A proposition from a telco for telcos
CPaaS is a key element of the enterprise enablement functions within our wider Global Carrier Digital Services portfolio. Our solution differs from classical CPaaS providers in many areas: Key features are delivered by technology stack enriched with our own tailored development. We also offer transparent traffic routing based on our connectivity, as well as custom price management on a per customer / per route basis. Our CPaaS solution also provides you with a branded portal out of the box. Why not test it today?
Redefining Wholesale: T Wholesale Digital Services
CPaaS is part of our all-in-one Global Carrier Digital Services portal, which we have tailor-made for the wholesale community.
Our growing portfolio sets new standards for digital wholesale services, all available through our easy-to-use interface. We offer you an enriched customer experience with smoother business processes and more opportunities to maximize geographical coverage and competitive advantage.
The portal’s one-stop-shop approach allows the configuration and consumption of all existing as well as new digital services, offering our customers more convenience, more choices, and powerful new capabilities. With a single sign-in, you can easily buy, use and resell services, as well as manage all users, API credentials, invoices and documents.
You can also raise tickets via the portal to receive comprehensive support.
Key facts for our CPaaS solution
Features
| Features | Description |
|---|---|
| Send SMS, List SMS, etc. (CRUD) | Programmable interface for (SMS, RBM, WhatsApp for Business) sending and receiving features. Pre-requisite is a direct connection to A2P SMS platform. |
| Report SMS/Voice status via webhook | Report Voice/SMS status via webhook: Send RESTful GET or POST callbacks to inform about status changes. |
| Make/receive calls | Initiate or receive a phone call. |
| Report call status via webhook | Real-time, simple, efficient way to report call status. |
| Manage conferences | Create, modify, deliver, cancel high quality conference call in a simple and efficient way. |
| Host XML files | Host XML files allows you to store and manage XML data on the cloud for seamless integration and accessibility within your CPaaS applications. |
| Record calls | Start/stop call recording |
| Text to speech, speech to text | Conversion of written text into spoken words and vice versa. |
| Gather DTMF digits or speech input | Collect user responses via keypad entries (DTMF) or via speech recognition. |
| Use REST Compatibility API or Relay API | Rest compatibility API makes it easy to consume APIs thanks to the standard HTTP methods. Relay API helps to separate client interactions from backend services. |
| Use Node.js or Python SDKs | Toolkit designed to help developers build applications. |
| Manage phone numbers | Change actions for incoming calls and messages and view assigned number portfolio. |
| Number Management via Numbers Universe | Manage verified numbers with our Numbers Universe service. Import numbers from the Numbers Universe service and present numbers you own already. |
Documentation
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Enterprise enablement via T Wholesale Digital Services
Wholesalers can manage all Global Carrier Digital Services available via the portal directly for their enterprise clients and configure the ready-to-go white-labelled T Wholesale Digital Services to their individual brand and needs. The robust digital services portfolio is complemented by T Wholesale’s reliable and scalable infrastructure to ensure exceptional performance. The service helps wholesale customers to focus on their core business activities and sell digital services without the hassle of dealing with the complexities of infrastructure and platform management.
Unique in Europe
CPaaS and all our other Global Carrier Digital Services are deployed and operated from within the European Union, adhering to the highest data protection and privacy standards. This makes it suitable also for our wholesale customers in highly protected sectors such as healthcare and public sector administration. We provide dedicated support to ensure an efficient and customer-centric service – from first contact to development, deployment, and subsequent operations. All services are available immediately and we continuously enhance our portfolio based on customer requirements.
FAQs for our CPaaS solution
What is CPaaS?
CPaaS stands for Communications Platform as a Service. It is a cloud-based service that allows developers, customers, and companies to integrate real-time communication features into their applications via APIs.
What communication channels can be integrated via CPaaS?
CPaaS enables the integration of various communication channels, including voice, SMS, chat, video, and analytics.
What are the benefits of using T Wholesale's CPaaS solution?
Our CPaaS offers several benefits, including:
- Significant brand recognition and a large commercial footprint.
- Cost advantage from a leading international wholesaler with competitive termination rates.
- Compliance with industry standards such as ISO certification and GDPR.
- Leveraging Deutsche Telekom Group's critical assets and know-how.
- Direct interconnections to all major operators globally from an established incumbent operator.
- Proprietary and partner system integration capabilities.
- API exposure offers high-quality routes.
- Wholesale access to number ranges.
What is unique about T Wholesale's CPaaS offering compared to other providers?
Unlike other CPaaS providers, we offer wholesale solutions and transparent quality routing. Customers can also take advantage of our white label portal for enterprise customer management and our quality voice and SMS termination.
What are some examples of how businesses can use CPaaS?
- Automated Reminders: Businesses specializing in personal services can reduce no-show rates by sending out automated appointment reminders via SMS or voice messages.
- Two-Factor Authentication: Businesses can use CPaaS for enhanced security. A specific access is secured by a login access together with a one-time password delivered by SMS.
- Integrated Omnichannel Communication: CPaaS, integrated with a marketing solution, can improve the overall customer experience with various communication channels and track any interaction.
- Number Masking: Businesses can enable multiple parties to engage in a voice or SMS conversation while replacing participant phone numbers with temporary virtual numbers.
- Chatbots: CPaaS can provide instant help to customers with automated responses through chatbots, which frees up human workers to perform more complex tasks.
- Food Delivery Process Transformation: Food delivery services can use CPaaS to simplify and streamline their delivery process by sending order details to restaurants and updating customers on order status via SMS.
How does two-factor authentication with CPaaS work?
When a user signs in to an application or service using their credentials, CPaaS is requested to verify the user. It generates a two-factor authentication code and sends a PIN code to the user via SMS. The user then types the code into the application, and CPaaS is requested to verify the code. It compares the codes and grants access if they match.
What are the different types of authentication factors?
- Knowledge factor: Something you know that can't be physically lost but can be copied, such as a password or PIN code.
- Possession factor: Something you have that can't be easily copied but stolen, like a bank card or physical key.
- Biometric factor: Something you are that can't be easily faked, such as a fingerprint or face ID.
What are some use cases for two-factor authentication?
- Account Creation: Verifying that the email or phone number used to create an account is valid and preventing the creation of accounts with fake identities.
- Financial Transactions: Protecting online accounts and securing digital payments.
- Sensitive Data: Protecting sensitive data. Depending on the industry, such as government websites, it's necessary to adopt two-factor authentication for all login attempts.
What are some of the APIs offered by T Wholesale's CPaaS solution?
- One-way Messaging: APIs for sending one-way SMS messages and retrieving delivery reports.
- Two-way Messaging: APIs for sending and receiving two-way SMS messages, including parsing capabilities, and with dependency on numbers.
- Programmable Voice: APIs for outbound calling, two-way calling, and text-to-speech functionality.
- WebRTC: APIs for enabling real-time web communication.
- Numbers: APIs for purchasing and managing phone numbers.
- Digital Service Apps: APIs for enabling features such as Mail2SMS and two-factor authentication.
- Omnichannel: APIs for managing personalized business interactions across various channels.
- Campaign Manager: APIs for creating and managing marketing campaigns.
How can I get started with T Wholesale's CPaaS solution?
Our CPaaS solution is available through our Global Carrier Digital Services portal, which serves as the preferred option for primary exposure. We offer a user-friendly trial for our CPaaS solution.
We also offer a no-code platform for workflow automation as part of our CPaaS solution. This platform, operated in Deutsche Telekom datacenters in Germany, is available to CPaaS customers on our portal. It will be available for other Global Carrier Digital Services in the future and is currently free of charge.
Please contact our sales representatives for more information.
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