Service from a single source
Delight your customers with the best service from Telekom. Our experts are at your and your customers' side from the provision to the fault clearance of connection products. Use our portfolio of services to maximise customer satisfaction:
With our service calls, you increase transparency and adherence to deadlines through welcome, reminder and completion calls. Our router installation service relieves your customers by having the hardware installed directly by our technicians.
The ‘My technician appointment’ service informs your customers of the technician's estimated arrival time by text message and enables live tracking. With Provisioning Plus, you ensure the success of the provision appointment by making a preparatory call and arranging an appointment.
Learn more about our Optional Services
Service Calls
You can choose from three types of service calls.
The Courtesy Call informs you about the upcoming technician visit. If your customer cannot be met by our technician at the agreed time, we will contact him via the Search Call.
With Call4All you receive a bundle of calls.
Before the visit, your customer is contacted via a welcome call – similar to the Courtesy Call.
If necessary, a search call is made. In addition, your customer is called at the end of the technician's visit if the job is completed outside the customer's location.
Services for connection provisioning and fault clearance
Rely on our experienced experts at your customers' sites when it comes to router installation. Straight after provisioning your lines, our experts will connect and switch the hardware, ensuring your customers fast access to the network.
Choose between provisioning "mass market" for your residential customers and provisioning "comfort" for your smaller business customers.
Use our all-in-one fault clearance service and your customers will receive all-round support with continuation of fault clearance beyond the first local loop unit up to the router.
My technician appointment
With this service, your end customer will be informed about the upcoming arrival time of the technician via SMS.
Provisioning Plus
The announcement call is used to prepare for the technician appointment 4 - 5 days before the deployment date with your customer. If a deployment is not successful on the date, a new deployment date will be arranged within 3 days.
Explore related solutions to our Optional Services
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Market gigabit-speed FTTH products flexibly with Telekom's infrastructure. Expand your reach and services before fiber rollout completion.
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Bitstream Access
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Interconnection
Enable cross-network communication with Telekom's IP-based Interconnection Services, ensuring seamless connectivity for customers worldwide.
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Local Loop
Local Loop (TAL) offers last-mile access nationwide. Choose unbundled or bundled lines and leverage secure collocation for seamless connectivity.
Read moreFAQs for our Optional Services
What are the advantages of using Call4All for my customers?
Call4All increases transparency for your customers with up to three calls: Welcome call, search call and closing call. These calls optimally secure the appointment and help to make the first appointment a success.
What happens if the customer does not answer the phone at Call4All?
If the customer does not answer the welcome call, our technician will still continue your order and visit the customer. If the customer responds to the missed call and calls back, the call is transferred directly to the technician while the order is being processed.
What is my advantage in using the service for connections provisioning and fault clearance?
In contrast to an order without this service, our technician's area of responsibility does not end at the telephone or fibre optic socket. When you book this service, we take over the installation of the router or carry out fault diagnoses that also include customer hardware. This saves you time and money as you do not need your own technician and it increases customer satisfaction.
What is the power behind Provision Plus?
Provision Plus includes the announcement call and the x+3 process. Four to five days before the delivery date, we contact your customer by telephone to clarify details. If the appointment is unsuccessful, we keep the order for three days and arrange a new appointment directly with the customer.
What exactly is the "My Technician Appointment"?
Your customer receives a reminder message the day before the technician's appointment. A link in the message makes it possible to follow the technician's arrival live. This offers planning security and increases the chance that the appointment will be successful at the first attempt.
Will my customer be contacted by Telekom at the "My Technician Appointment"?
You can customise the sender's name as well as the greeting and farewell in order to keep the communication in your interests. Our ‘My technician appointment’ web interface also has a neutral colour scheme.