End-to-end service & project management

We take care of planning your individual project and support you throughout the entire project lifecycle - from feasibility analyses to coordination and implementation. You can also benefit from our optional service offerings.

Our solutions are tailored to your exact requirements, implemented efficienly trough optimized processes for fast rollouts, and provide you with a transparent overview of the current status at all times - all nationalwide through a single partner for all locations in Germany.

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A personal contact is available nationwide for every project.

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We tailor the meeting and reporting structure to your needs.

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We are there for you - from consulting to rollout.

Make your customers happy

In a complex world, your customers expect simplicity and reliability. We provide you with the key to both: processes that run smoothly in the background, enabling you to deliver the best possible results for your customers. Choose exactly the service modules you need for your project.

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Accelerated cash flow

Time is money. With our service offerings, such as hardware installation, your customer can get connected faster.

-> Earlier invoicing

-> No need for your own field service visits

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Risk minimization

Avoid costly surprises. Our precise preliminary checks and quality calls eliminate uncertainties before the technican even sets off.

-> Up to 26% fewer cancellations

-> Validated order readiness

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Uncompromising quality

One standard for all of Germany. We guarantee complete transparency through professional reports and photo documentation.

-> Nationwide consistent quality level

-> 100% transparency

The Enabler - excellent project management

Our project management keeps everything on track: it captures your requirements, manages the provisioning process and brings the project to a successful completion. It ensures that everyone always has access to the latest information.

In addition, it relieves your day-to-day business through central coordination, enables faster rollouts thanks to clear alignment with technology and field service, and creates greater transparency through regular reports and clear decision-making processes.

Targeted management of critical projects through SteerCos with direct involvement of management.

Weekly reports and central communication for escalations, questions and overviews.

Optimal time and location coordination between the service offering and the transmission path.

Structured kick-off with clear objectives and project completion including lessons learned.

Project organization with dedicated contacts from Telekom Service, Technology and Field Service.

Regular virtual or in-person meetings for status updates and alignment.

Pre-Order Services

Planning & preparation

The pre-order services ensure that the order is properly planned and that everything is ready on site. They help avoid cancellations through thorough preparation.

Quality Call

We contact your customer before the order is placed to clarify all key requirements and open questions — ensuring smooth and immediately actionable connectivity. This helps avoid unnecessary technician visits and cancellations, while ensuring an efficient process right from the start.

Pre-installation site survey

Our technicians check all requirements on site: the fiber-optic route, the location of the building connection point, and the route of the internal connection cable. They also document all results comprehensively — ensuring maximum transparency and planning reliability. This allows us to identify any necessary construction measures at an early stage and avoid delays later in the project.

Installation services

Implementation & rollout

Once the order is underway, we take care of the physical infrastructure, hardware and logistics at your customer’s site.

Internal connection cable installation

We install the required cables inside your customers’ buildings to create a fully connected infrastructure that is ready for immediate use.

Logistics service

We ensure that the hardware arrives at your customer’s site on time and, if required, take care of proper disposal — ensuring a smooth and stress-free process.

Hardware installation

We install and cable routers as well as additional equipment, coordinate the commissioning with your hotline, and check functionality including a quality measurement of your hardware — ensuring a safe and fast start without complications.

Patch service

We adjust the cabling during product changes, configure the systems and check hardware synchronization — ensuring minimal downtime and maximum operational reliability.

Contact verification

If required, we identify the right contact person at your customer’s site. This creates the basis for optimal provisioning and an efficient technician visit on site.

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End-to-end service & project management

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