How can we help you?

Please contact the administrator in your company.

Please use the button "Forgotten or expired password?" under "Login".

If your company is not yet registered in the Wholesale Mall, please go to the registration. If your company is already registered in the Wholesale Mall, please contact your administrator.

The Wholesale Mall offers the following functions: 

• User administration 
  With the user administration, the administrator to be appointed in your company easily creates new accounts, assigns new roles or deletes a user.
• Check fibre-optic availability online 
  Is fibre already available at your customers' locations? Simply check online without obligation.
• Order transmission paths online 
  Order the Wholesale Ethernet Virtual Private Network 2.0 and Wholesale Ethernet Carrier Leased Lines 2.0 products online.
• Track order status of transmission path online 
  For Virtual Private Network 2.0 and Carrier Fixed 2.0 products, you can check which deployment milestones have been successfully passed at any time.
• Simply get into the Wholesale Portal 
  Land with one click in the Wholesale Portal without logging on again (single sign on) and process your Access orders there as usual.
• New download centre (extranet) integrated 
  In the Wholesale Mall you will find the successor of the Extranet with the possibility to download stand offers, price lists, process descriptions etc.

You can find the extranet under 360 Degrees Wholesale - Downloads - Protected Area (Extranet).

Please check that you have entered the correct user name. Your user name can be your e-mail address or a different string of characters. You can check your individual user name under My area --> My personal data. If the password is incorrect, please reset your password using the "Forgotten password" function. Clear your browser history and use a common browser (Google Chrome, Firefox, Internet Explorer).

You can find instructions here (in German language). (PDF)

Please log out and log in again and delete the browsing history. Afterwards, the role should appear in the list view.

Your user name can be your e-mail address or a different string of characters. You can check your individual user name under My area --> My personal data.

Please get in touch via the contact form.

www.elektronische-vertrauensdienste.de/DE/Fachthemen/Telekommunikation/Nummerierung/ICC/ICC_Basepage.html

You can find an overview of the ITU codes here: www.itu.int/oth/T020100004F/en

The DREG number is the registration number with the BNetzA, which is assigned by the BNetzA when providers of telecommunication services and operators of public telecommunication networks are obliged to register.

The application is submitted to the BNetzA. Further information can be found here.

Can you please log out and log back in once and clear the browsing history. After that, the role should appear in the list view.

Please clear your browsing history and use a common browser (Google Chrome, Firefox, Internet Explorer). Please log out and then log in again.

The availability service for individual queries is free of charge. If you are interested in mass availability queries at different addresses, Wholesale offers you this service within the scope of consulting and/or project management. If you are interested, please contact your sales contact person.

Within a few minutes you should receive your availability result for the desired address. In a few cases, this can take up to a maximum of 24 hours.

The details of the feedback provide information about the reason for the error: Either an unexpected system error has occurred. Or an exact availability statement is only possible through a manual search in the order process. In both cases, please contact your known sales contact persons.

The details of the feedback provide information about the reason for the error: Either an unexpected system error has occurred. Or an exact availability statement is only possible through a manual search in the order process. In both cases, please contact your known sales contact persons.

Der Verfügbarkeitsservice liefert Ihnen eine erste unverbindliche Schnellindikation der Glasfaserverfügbarkeit am angefragten Standort. Möchten Sie eine Bestellung aufgeben, verwenden Sie bitte den bekannten Weg über das Bestellformular per Mail an Ihre Kontaktpersonen oder nutzen Sie zukünftig den Selfservice, um Ihre Bestellung digital bei uns zu platzieren.

For access, you need the role Availability Service Transmission Paths. If you do not have access or the role, please contact your in-house administrator.

In this case, the address is unfortunately not known to us and no availability check can be started. An exact availability statement is only possible through a manual search as part of the ordering process. For this purpose, please contact your known sales contact persons.

You can view all availability requests of your house.

The suffix "BauAs" indicates that it is a construction connection. These are temporary connections that are not suitable for long-term use and long-term provision. In exceptional cases, provision is possible. During the ordering process, we recommend checking the availability of a construction connection at the desired address to determine whether provision is possible. Please note that this may vary from case to case.

This service is suspended until further notice. We are looking into ways to make this information available to you again in the future.

We recommend using Google Chrome or Edge to order transmission paths.

In this case, the address does not yet exist in the address database. Please send us a request to create this address including a map by e-mail to the CFV 2.0 mailbox or to the VPN 2.0 mailbox. Or send your order by e-mail as before.

In this case, please send us your order by e-mail as before.

Please send us your completed request via the contact form in the Digital Order tool. As soon as we have checked the construction subsidy, we will contact you with information on how to proceed.

Please check your details in the marked places, make sure that they are spelled correctly and change your order manually. Alternatively, you can manually reconfigure your order in the system.

This VLAN is already assigned or has been used in another order. Use an alternate VLAN ID. Free VLAN IDs are displayed in blue in the selection field. Alternatively, you can discard the job for which the VLAN ID is already assigned.

In this case, the Ethertype does not have to be specified for your order – simply delete it in the form and upload it again. Please use the order form in the downloadcenter (this service is only available in German) of the Wholesale Mall: 

• VPN 2.0
• CFV 2.0

All orders of the products VPN 2.0 and CFV 2.0 that are currently in deployment or have not been successfully completed for more than 90 days are listed in the order status. You can find out the status of the other product groups (e.g. premium products) via your known wholesale contacts.

Orders in order status can be identified by order number (CA...), operation number (CV...), operation item/order item number (CV...-000001), customer reference, project identifier or by address.

In the order overview you will find a tool tip with an explanation behind the operation number ("i" symbol).

• MWP: For the realisation of the order, the end customer is obliged to cooperate.
• Delayed: Unfortunately, delays have occurred during the realisation. Further details can be found on the order item detail level under the tab "Delays".
• Cancelled: The order has been cancelled.

In the order status, all order-relevant mandatory milestones (must be passed) as well as the order-relevant milestones that have already been successfully passed are displayed for the respective order item.

For this purpose, you will find a tool tip with an explanation ("i" symbol) for selected milestones.

If the order date "MWP", the milestones "Investigation by telephone: MWP required" or "Investigation on site: MWP required" are listed in your order and the milestones are marked with a green traffic light and a date, the end customer must cooperate in order to successfully complete the order.

For the respective order item, the exploration protocol (if available) is stored on the order item detail page under the tab "Documents" and can be called up or saved. If the protocol is not available, please contact your sales representative.

Please contact the Telekom contact persons specified in the order ("Contact persons" tab). You are welcome to use the "Ask a question" button in the order item detail level under "General information".

According to our system, the milestone has not yet been successfully passed. If you have any further questions about your order, please contact the Telekom contact persons stored in the order ("Contact persons" tab) or use the "Ask a question" button in the order item detail level under "General information".

• Grey: According to our systems, the milestone has not yet been successfully passed. There is no data available at the moment.
• Green: According to our systems, the milestone was successfully passed on the date indicated.
• Orange: According to our systems, the milestone was passed with a delay compared to the planning date.
• Blue: The milestone with the specified data is for information purposes.

For access, you need the role Order Status Transmission Routes. The administrator in your house can provide you with access.

CFV2.0 and VPN2.0 (if available) can be viewed in the individual tile "Order jams transmission paths". By clicking on "Change" (to the right of the customer number), you can call up the desired customer number and thus the desired product via a drop-down menu. In order to be able to select and call up both products in the tile via drop-down, a contract must exist for both products and the administrator of your house must store the role for CFV and VPN for you.

Some data of the order status transmission channels require one day until they are displayed. It may happen that an order confirmation arrives earlier by mail at your office.

Please contact the administrator in your house or contact us. (Existing customer form)

Under "My Area" you will find the individual self-services for the Access business. You will be automatically redirected with one click.

You can find instructions here (in German language). (PDF)

Access to the Access shop depends on the role of Wholesale Portal User. If you do not have access to the self-services, please contact the administrator in your company.

Learn here step by step how to place your order. 

• Basics of ordering
• Ordering of Wholesale Ethernet VPN 2.0 in CSN contract
• Ordering a Carrier Fixed Connection 2.0