Use it to check the basic availability as well as the concrete rollout status at your customer's address.

Basically, we distinguish between 2 order types:

• Connected order: 
  The FTTH socket is already installed (e.g. by previous tenants). Activation usually takes < 1 day, a technician is not necessary.
• Not-connected order:
  Construction activities are required. Depending on the status of the rollout we differentiate:
  • Pre-marketing (VVM) ongoing: Rollout has been announced, but no lines are in the road yet.
  • Homes passed(+): the line is already in the street, but the building still needs to be connected.
  • Homes prepared: The line is already in the building (supply room), but the apartment still needs to be connected.
  • Homes ready: The line in the hallway of the apartment building, the apartment access is still pending, but individual apartments may already be supplied with a fiber-optic socket.

Depending on the status of the deployment, you can explain the necessary steps to your customer. Please note the information about a consent of the owner in the availability data. If the building is not yet connected, an initial yes/no vote will take place as well as a vote on the specific interior work. This can mean a time delay.
 

To place an order, ask your customer for the following information:

• Complete details of the connection (name, address / KLS ID, contact details esp. email of the end customer).
• Owner data (if necessary): name and contact details, esp. email of the owner or property management
• Selection of the desired product (bandwidth, additional options).

You enter your order via the web portal or the M2M interface.

After the initial inspection, you will usually receive an order confirmation with a transaction number directly. From this moment on, you don't have to do anything for the time being. We will keep you up to date via status messages (automated or when researching in the portal).

Scheduling, construction and communication - ideally without your involvement

Step 1: Interaction & building connection with the owner

• As soon as the deployment of the individual buildings has started (depending on the area status), Deutsche Telekom will contact the owner.
• In an on-site inspection, we coordinate the building connection and the cable routing to the apartments with the owner. At the same time, we obtain the owner's consent.
• This may take time, depending on the appointment schedule and any subsequent discussions ahead of the owner's consent. Motivate your customer to proactively approach their owner during this process. We will keep you up to date on interim reports and, if necessary, reasons for waiting.
• If delays occur, we will inform you automatically. If your cooperation is necessary (e.g. because the owner or end customer cannot be reached), you will receive specific details on what to do.
• Keep your end customer informed during this phase.

Step 2: Installation of the fiber-optic socket with the end customer

• After the cable routing to the apartment has been clarified and, if necessary, new risers have been installed in the apartment building, Deutsche Telekom approaches the end customer on its behalf by e-mail and telephone.
• The end customer selects an installation date. We inform you automatically of this date, as well as the successful installation of the fiber-optic socket (Gf-TA).
• If delays or hurdles occur, we will contact you with corresponding automated reports –we may then need your cooperation. For example, if the end customer is not available to us.

In single-family homes, where the end customer is often the owner and no riser is necessary, the fiber-optic socket is usually installed with the house connection.

After completion, you log a Connected job. Your customer will automatically receive a link to activate the connection. After that, he or she can start surfing immediately with the new high-speed Internet.